Hotel Policies

Guarantee policy:

A credit card is required in order to guarantee reservation.

Cancellation policy:

Must cancel within 72 hours prior to arrival date, in order to avoid fee charges.

No shows:

If No Show occurs, a one night stay fee will be charged.

Extra person:

A 500.00 MXN charge per extra person applies.

Children:

Minors aged 10 and younger are considered children. 11 years old and older pay full rate; 2 children under 10 can share the room with 2 adults.

Pets:

Sorry, pets are not allowed.

Overbooking policy:

In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from INTERNET POWER, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The hotel will pay a one night stay plus taxes at a similar Hotel.

The guest will be transported by the hotel to the new hotel.

The guest will be permitted at least one phone call to his house or office.